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Receptionist

Job Title: Receptionist

Reports to: Community Development Manager

Department: Reception

Working Hours: 37.5 hours per week (working pattern to be agreed) (Mon-Fri)

Appliations Due: 2nd August 2021

Interviews: 9th August 2021

Role: As the first person that visitors meet, your role as receptionist is to ensure that everyone feels welcome on entering the building, whilst ensuring that telephone calls are answered/processed in a courteous and efficient manner

Main purpose of job

As the first person that visitors see, your role as Receptionist is critical to ensure that everyone feels welcome on entering the building, whilst ensuring that telephone calls are answered/ processed in a courteous and efficient manner

Key Responsibilities

· Ensuring visitors to the front desk are greeted in an appropriate and welcoming manner

· Supporting visitors with the relevant information

· Answering the telephone, passing calls to other team members promptly &/ or taking messages

· Answering the car-park barrier call buzzer to visitors

· Recording relevant messages for the answerphone and retrieving and passing on messages to other team members

· General administrative duties including filing, photocopying, ordering stationery, opening post, scanning documents

· Keeping the reception/ front of house area tidy

· Supporting team members to ensure that information points are up to date, including internal and external notice boards

· Welcoming and signing-in room hirers/ facilitators, ensuring they have all they require

· Providing facilitators with emergency procedure and “house-keeping” information

Essential Skills

· GCSE-level standard or with equivalent work experience

· Experience of working in a reception or front-of-house role, or similar

· Competent use of MS Word, Excel & Outlook

· Previous experience of working with internal and external customers

· Resilience and diplomacy when dealing with challenging situations

· Excellent verbal communication skills, including an excellent telephone manner

· Self-driven, with a positive outlook and a clear focus on providing excellent customer service

· Sensitivity to the requirement of balancing the needs of the organisation and the needs of customers

· Honest, reliable and flexible

· Excellent organisational skills

· An adaptable and self-motivated individual able to work alone or as part of a team

Desirable Skills

· Customer Service qualification

· First Aid at work certificate

· DBS check certificate

· Previous experience of diary management

· Use of EventPro or similar booking systems

· Previous experience of social media platforms

Notes

· Some weekend work may be required

· Ideally you live, or have lived, within the BS3 postcode area of South Bristol, or the immediate surrounding area

To successfully fulfil our vision (aim) we need a truly diverse workforce that reflects the society we serve. We therefore welcome and encourage applications from anyone who meets the job requirements. We are actively seeking people with a wide variety of backgrounds and experiences in terms of ethnicity, culture, and religion, LGBTQ+ candidates, people from any socio-economic background, those who consider themselves to be or have been diagnosed as neurotypical or have psychological or physical conditions or levels of ability that may require adaptations or support

email hr@bs3community.org.uk for an application pack.